Frequently asked questions

Apply the face pack as directed on its packaging. Most powder packs are mixed with water or rose water to make a paste, applied to clean skin and rinsed after the stated time. Avoid the eye area and patch test before first use.

Follow the usage instructions for the specific product. If you are new to a face pack or have sensitive skin, start cautiously and stop if irritation occurs.

Skin can react differently from person to person. Review the product’s full ingredient list and patch test before first use. Discontinue use if irritation occurs.

Soilora brings botanical ingredients and time-honoured Indian skincare traditions into modern daily rituals. Formulas vary by product; check the packaging for the complete ingredient list.

Soilora products are made in India.

Orders are usually processed within 1–2 business days. India delivery typically takes 3–7 business days after dispatch. Please allow at least 14–15 days for international delivery after dispatch; transit may take longer depending on destination, customs and carrier. Tracking is sent when the order ships.

Shipping is free across India. Worldwide orders over $99 also ship free; a delivery charge applies to smaller international orders.

Contact us within 7 days for help with an eligible return. Opened or used skincare products are not eligible for return or refund. Sale items and gift cards are also excluded under the refund policy. If an item arrives damaged, defective or incorrect, contact care@soilora.com promptly. See the full Refund Policy for details.