Privacy notice

This notice describes how Soilora handles personal information when you use this website, create an account, place an order, or contact customer care. For privacy questions or requests, email care@soilora.com.

Information we collect

Depending on how you use the site, we collect contact and delivery details, account details, order and payment status, wishlist items, and messages you send us. The site also uses essential session and security data so the cart, account, and checkout can work.

How we use information

We use this information to operate customer accounts, take and fulfil orders, process returns and support requests, prevent fraud, maintain required business records, and meet legal obligations. We do not use this storefront to send promotional email or text marketing unless you separately choose to receive it.

Service providers and sharing

Payment transactions are handled through Razorpay. We share the information needed to fulfil an order with payment, hosting, database, and delivery providers. We may disclose information when required by law or to protect customers and the service. We do not sell personal information or use this storefront for targeted advertising.

Cookies and similar technologies

This storefront uses essential session and security technologies for cart, account, and checkout functions. External social-media links open third-party sites that have their own privacy practices.

Retention and security

We retain account, order, and support information for as long as needed to provide the service and meet applicable tax, accounting, safety, and legal requirements. Passwords are stored as one-way password hashes. No online service can guarantee absolute security.

Your privacy requests

Depending on your location, you may have rights to access, correct, delete, or obtain a copy of personal information, or to object to or restrict certain processing. Email us from the address associated with your account and describe your request. We may need to verify your identity and may retain information where the law requires it.

International processing

Our service providers may process information in countries other than your own. Where required, we use appropriate safeguards for international transfers.

Contact

Soilora customer care: care@soilora.com. This notice should be read together with our Terms of Service.