Returns and refunds

Change-of-mind returns

Contact care@soilora.com within 7 days of delivery to request a return. For hygiene and safety, skincare products must be unopened, unused, and in their original packaging. Opened or used skincare is not eligible for a change-of-mind return. Contact us before sending anything back so we can provide instructions.

Damaged, defective, incorrect, or unsafe items

Inspect your order on arrival and contact us promptly if it is damaged, defective, incorrect, unsafe, or materially different from its description. Include your order number and, if possible, clear photos of the item and packaging. We will review the issue and offer the remedy required by applicable law.

Refunds

When a refund is due, we will explain the amount and payment method. Refund timing can depend on your bank or payment provider. Nothing in this policy removes consumer rights that cannot lawfully be excluded in your country.

Contact

Email care@soilora.com or visit our Contact Us page for return and order support.