Terms of service

This website is operated by Soilora. By using the website or placing an order, you agree to these terms and the linked policies. Mandatory consumer rights in your place of residence continue to apply.

Products and use

Product information is provided to help you choose. Read the ingredient list, directions, warnings, and other information on the product label before use. Stop use if irritation occurs and seek professional advice where appropriate. Product claims describe cosmetic use and are not medical advice.

Orders and payment

Submitting an order is an offer to buy. We accept an order when we send an order confirmation. Prices, discounts, shipping, and the total due are shown during checkout. Online payments are processed by Razorpay. We may contact you if an order cannot be fulfilled or if we need to resolve a payment or delivery issue.

Diwali offer

While the Diwali offer is displayed, Buy 1 Get 1 Free applies automatically to eligible Soilora products in the same cart. For each pair, the lower-priced item is free. Free shipping applies to India orders and to international orders with a merchandise subtotal of at least $99 after discounts. Any shipping charge is shown before you place the order. The offer cannot be exchanged for cash.

Shipping and customs

Delivery estimates are shown on our Shipping Information page. International customers are responsible for import duties or local taxes charged by their destination unless checkout states otherwise. Customs and carrier delays can affect delivery estimates.

Returns and statutory rights

Our Refund Policy explains change-of-mind returns. Opened or used skincare is not eligible for a change-of-mind return. This does not limit any rights or remedies that cannot lawfully be excluded, including rights relating to goods that are defective, damaged, incorrect, unsafe, or materially different from their description.

Reviews and content

Reviews and other customer content must be truthful, lawful, and based on the reviewer's own experience. We may remove content that is unlawful, abusive, misleading, or unrelated. We will not describe a review as a verified purchase unless we have verified the purchase.

Website availability

We work to keep the website accurate and available, but content and availability may change. Nothing in these terms excludes liability or consumer protections that applicable law does not allow us to exclude.

Contact and complaints

For order help or a complaint, email care@soilora.com or use our Contact Us page. Please include your order number when relevant.