Returns and refunds

Change-of-mind returns

Contact us within 7 days of delivery to request a return. For hygiene and safety, skincare products must be unopened, unused, and in their original packaging. Opened or used skincare is not eligible for a change-of-mind return.

Damaged, defective, incorrect, or unsafe items

If an item is damaged, defective, incorrect, unsafe, or materially different from its description, contact care@soilora.com promptly with your order number and photos if available. We will review the issue and provide the remedy required by applicable law. The unopened-item rule does not limit these rights.

How to request a return

Email us before sending anything back so we can review the request and provide instructions. See the full refund policy for details.